Direct management of the Technology infrastructure team for all Citi offices across Russia, Ukraine and Kazakhstan. Including site support, server & database administration and voice & network departments. Over 4000 users in 14 cities and more than 6000 IT assets. Oversee and coordinate technology infrastructure direction and strategy, process and quality improvement Close interaction and partnership with all IT teams, Business and Operations management on strategic initiatives Direct supervision and development of the distributed team of 39 people across the cluster. Managing people through KPIs, Goals setting, and development plans and rewards programs. Interviewing and hiring people. Motivating and influencing others to meet the company goals. Implementation of the IT infrastructure projects and initiatives (migration to Windows 10, Vmware, voice centralization, EOL projects, new technology implementation) Active participation in other IT Infrastructure and business projects, requiring involvement of the IT Infrastructure like major offices and tech room relocation, branch deployment, renovation and closure, currently managing portfolio of 12 projects for >$5MM Assessment of IT infrastructure related regulations. Implementation of infrastructure for regulatory projects. Communication with regulators including regulatory audits on IT Infrastructure matters Leading Problem Management and Change Management advisory boards for changes affecting end users, IT infrastructure and assets. Oversee Incident management Managing communications on IT infrastructure products to ensure business awareness Member of Voice Of Employee Productivity stream, presenting changes and challenges affecting productivity to the country senior management. Responsible for Incident resolution and request fulfilment quality and meeting SLOs. Responsible for communications regarding major service outages, new IT services and service quality surveys. Responsible for IT Infrastructure stability and addressing potential issues to support teams Owner of regular Compliance and controls tasks and (self) checks Identification, documentation, registration and remediation or risk acceptance of IT Infra related issues. Department productivity KPIs and SLOs reviews. Owner of company IT infrastructure assets. Development, review, and implementation of policies and procedures for the department; Mitigation of information security incidents upon requests from IS team; Ensuring compliance with the existing IT policies and procedures; Accountable for Audit and Risks review for the department. Identifying issues, creating corrective actions plans and coordinating execution according to the agreed milestones. Business Activity Owner for the 3rd party supplier relationships for hardware, software, outsourced staff vendors. Responsible for department meeting financial targets. Participation in budgeting and financial reviews. Responsible for infrastructure spend decrease and communicating nature of the spend to the senior management. Direct reporting to the EMEA IT Infrastructure Head.

Direct management of the IT Helpdesk team for all Citi offices across Russia, 4500 users in 9 cities. Including call center and site support teams. Direct supervision and development of the distributed team of 25 people across the country. Managing people through KPIs, Goals setting, development plans and rewards programs. Interviewing and hiring people Implementation of the IT infrastructure projects and initiatives (migration to Windows 7, Citrix, voice centralization, EOL projects.) Active participation in other IT Infrastructure and business projects, requiring involvement of the IT Helpdesk (branch deployment, renovation and closure) Participating in Problem Management and Change Management for changes affecting end users, IT infratructure and assets. Responsible for Incident resolution and request fullfilment quality and meeting SLOs. Responsible for communications regarding major service outages, new IT services and service quality surveys. Execution of regular Compliance and controls tasks and (self) checks Department productivity KPIs and SLOs reviews. End-users Asset Management (desktops, laptops, etc); Development, review, and implementation of policies and procedures for the department; Close interaction with all IT teams, Business and Operations management Mitigation of information security incidents upon requests from IS team; Ensuring compliance with the existing IT policies and procedures; Successfull participation in Audit and Risks review for the department. Identifying issues, creating corrective actions plans and managing them according to agreed milestones. Responsible for the Contingency of Business process of the whole Russia Technology department Responsible for the CoB of the applications and services hosted in local datacenters. 3rd party supplier relationship management for hardware, software and outsourced staff vendors. Responsible for department meeting financial targets. Participation in budgeting and financial reviews. Direct reporting to the IT Infrastructure head. Acting as backup of the IT Infrastructure head.

Responsible for the office end users IT support (650 persons), managing IT Helpdesk team of the site, setting goals and performance tracking. Management of the Windows 7 and Windows XP migration projects for Russia (4500 desktops). Interaction with global migration leads and local suppliers, people hiring. Local procedure development and compliance tracking. Antivirus and VTM management for Russian desktops.

End user IT support; Desktops deployment; Incidents registration and resolution. Requests fullfilment. New branches deployment

End users support; IT infrastructure deployment for the branches of the ZAO Citibank

IT infrastructure support of the OSAO Ingosstrakh. 1st line user support and incident management 2nd line user support, desktops and servers deployment and support.

Managing retail network of consumer electronics and services shops. Cellphones and contracts. Key resposibilites: staff, vendot contracts, rent, cash and finances, advertising, purchases, bulk and retail sales, reporting to company owners. Bulding and managing WAN for payments acceptance. Using RAS, AD ans ISA on Windows 2003 Server and Windows 98, 2000 and XP desktops.

Administering network of 20 desktops based on Windows NT Server 4.0/2000/2003, Windows 98/2000/XP, (DNS, DHCP, ISA, AD, POP3/SMTP)  Administering office telephony station Office equipment and desktops repair Deployment and configuration of 1C:Enterprise; Microsoft Office, NT Backup, Antivirus, IS and access policies administration, remote users and servers administering and support. Software, hardware purchase and deployment. End users support.

Faculty of Network and Communication System

PMI

ITIL

ITIL

ITIL

Microsoft, System Administration