5 projects (see list below) on business process optimization. 1. ZAO «Fritek» – Process Control Systems, Moscow 2. Megumi® - perfumery retail chain, Moscow 3. Napla® - perfumery wholesale company, Tokio 4. Rodnik Zdoroviya® - health&beauty care production and mono-brand retail chain, Moscow 5. ZAO «Arsenaloptik» - glass lenses production&distribution, Moscow Results – KPI growth and costs reduction.

• Stuff assessment and motivation systems development. Grade system implementation. • Business process and trainings standardization to be used in all locations. • Talent pool creation for sustained stuff flow for new stores. • HR department business process optimization, внедрение «кружков качества» • Recruitment on different levels • HR record- keeping control • Corporate activities executing Achivments As a result of new standards implementation we got sufficient quantity of trained and motivated stuff in the period of extensive chain growth. Self-development and career growth became an important part of corporate culture.

• HR management standards development • Corporate training supply • Team-building • Assessment and motivation system optimization. Bonus introduction into salary structure. • Stuff grading and career path planning Achievements My work as a part of crisis management resulted in KPI growth. Sales volume increased 2 times, net profit 10 time growth. Debts collection 2 times increase. Company capitalization 4 times increase. Positive balance with Moscow HQ settlement. Full stuffing. In-company communications improvement. Company recovery.

• Corporate trainings system implementation. On-boarding, training–on-the-job, external trainings. • Talent pool creation and development • Assessment systems development and implementation • Consistent company trainers program development and training efficiency evaluation. Achievements. Wholesales growth.

• Development and implementation of corporate trainings system. Training needs analysis, programs and seminars design and carrying out. • Post-trainings support, mentors training. • Assessment of trainings efficiency • On-line trainings implementation Achievments Service rate positive dynamics. Stuff retention growth. (

• Corporate HR strategy development. Training center organization. • Stuff assessment • Training and seminars design and carrying out, post-training support • External training providers screening and raising. Assessment of trainings efficiency • Job descriptions development. Handbooks for shop assistants creation. Achievements 4 times retail sales increase due to HR strategy implementation.

Business process description and reengineering

Retail Staffing Solutions Industry Conference. Speaker

7 Habits of highly effective people

Management skills

Intercompany Communications & Corporate Culture

System Approach to Personnel Training & Development

Store Management Practice