Responsible for the operation of the front office department - Ensured all employees were properly trained, knowledgeable and provided excellent guest service. - Ensuring guest satisfaction through www.booking.com, Reviewing and investigating guest dissatisfaction. Implemented FIVE STAR hotels guest feedback, using international Guest Feedback techniques, e.g. - Responsible for finance accuracy in the guests and company accounts. - Handel the staff schedules, rotating shifts. - Assisted with the daily administrative duties of the hotel. - Resolved guest issues in a professional and compassionate manor. - Supervised the staff of 8 administrators, 4 booking managers, 2 nany, 2 guest relation managers. - PMS Libra - Set Up www.tripadvisor.com Business Account + INSTANT Booking and added promotional features. As a result: high volume of DIRECT Bookings. The OTA's booking share was minimalized.

Participation in start and promotion of country Hotel. - Carrying out marketing researches, development of price policy, scheduling of sales, programs of loyalty, creation of promotion companies in media. - Search and customer acquisition in hotel. - Expansion of client base. - Work in the hotel Epitome PMS Libra programs; Fidelio. - Work with systems of electronic distribution (Channel manager, online systems). - Preparation of commercial offers for clients. - Negotiation with potential clients. - Approval and agreement signature. - Conducting internal document flow on projects. - Holding presentations of hotel objects, (promo tours) to individual guests, enterprise customers and tour. to agents, organization of participation in professional exhibitions. The hotel became the finalist on the award RUSSIAN HOSPITALITY AWARDS 2015 and in 2016 to http://www.hospitalityawards.ru/. Achievements: Agreements are signed and events with large corporate the company (Forbo, Efes, LaFarge Continental etc.) travel agencies and Mice the agencies are held. The base of loyal clients is acquired. For the first year of my work, annual average loading of hotel is increased from 4% to 30%, in the second year about 50%, in the third about 65%.

Management of hotel in general at night. - Control of performance of work of all services at night: department of acceptance and placement, a Spa center, economic serving, engineering service, departments of a food - bars, restaurants, night club, security service, transport service. - Permission of any arising situations in hotel. Reason for leaving: relocation to Russia.

- Negotiations with grocery stores and small networks. - Conclusion of delivery agreements. - Search and purchase of the corresponding goods. - Ensuring deliveries. - Control of financial flows with wholesale suppliers and retail stores. - In subordination 4 persons. Reason for leaving: relocation

Management of the available free areas and buildings. - Development of objects of a commercial real estate: placement and updating of advertizing in electronic media about the free areas, drawing up the presentations for improvement of attractiveness of the leased spaces and objects in general; - Acceptance of incoming calls from potential tenants, consultation under the terms of the lease agreement; - Carrying out displays of free rooms, preliminary negotiations with partners; - Participation in negotiations together with the CEO on the conclusion of the lease agreement and in approval of its conditions of the new tenant (legal, accounting and technical sections); - Permanent monitoring of rental rates around finding of objects for the purpose of increase in profitability of objects; - Search and involvement of potential partners on the available free production sites for the purpose of creation of coproduction or leasing of free production and storage facilities. Achievements: Leasing of the most part of the available free areas is made. The coproduction agreement of rubber component parts is signed. Reason for leaving: own decision.

Management of club: - Development of organizational and managerial structure of club. - Development and diversification of business of club. - Analysis and management of business and financial and economic activities of club. - Work with linear personnel, problem definition, control, selection, training, development of motivational programs. - 40 people in subordination. - Planning of marketing, promotion activities on the basis of requirements analysis of clients and positioning in the market of services and entertainments. - Communication with guests of club, the external organizations. Achievements: - Staff changes are made. - Training in new standards of service is made. - The contingent of visitors of club is changed. - Membership in club is entered. - The status of club is raised. - The income almost is increased by 50%. Reason for leaving: relocation to Moscow

Prepare night log book report, which is sent directly to GM. - Responsible to the Front Office Manager for the front office operations during the night hours, and for the General Supervision of the Hotel’s entire operations. - Handle, follow up and communicate any comments or complaints. Pass on night shift reports to relevant head of departments. - Ensure all regular guests and VIP guests are known and cared for accordingl as per www.leadingquality.com . - Participated in the preparation of meetings of many popular Russian stars, as F.Kirkorov, K. Orbakaite and many others. - Receive on a daily basis guests’ feedbacks, promote and enroll guests in GHA Loyalty Program. - Prepare Daily Revenue Report for the Finance Dpt., Night Audit -Opera, Micros.

- Opening new Hotel. Start from zero. - Staff recruiting. - Consultations on construction and registration. - Negotiations with state structure and checking departments. - Organization of training programs for the staff (principle hotel facilities, service and etc.) - Checking for performing the work of all services: (F/O., Rooms division, H/K., Engineering, F&B, transportation service) permit any appearing situation in the hotel. - Establishing relationship with government and non-government organizations, public relations.

- Being capable for provision of all basic information about the city, entertainment, communication, post office, transport, leisure, shopping etc. and other helpful information within hotel and town. - Being aware of corporate companies and regular guests of the hotel. - Being aware of structural any promotional or special rates. To assist Director of Sales in question of marketing researches on the local market and relationship with the public .Being responsible for all Travel Agencies, to support them in any requests available in the hotel. - Being efficient and diplomatic in dealing with situations involving any aspects of Sales & Marketing where the reputation or image of the hotel is represented.

Management, Crisis Management